My work at TOMRA includes a wide portfolio of products but the main one is TOMRA Connect. It's an application that covers a vast amount of ground in monitoring a fleet of more than 70 000 Reverse Vending Machines, in 50 countries and with thousands of users.
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myTOMRA is an app available for the countries with TOMRAs Reverse Vending Machines. We did a data driven complete redesign after two years on the market.
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When Australia started their deposit system together with TOMRA I was on the ground to research how well the system performed. I was tasked to observe and interview end users, test our internal systems with our brand new employees and how we could improve the roll out of machines on the other side of the world.
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